Communicates relevant information to customers, vendors, co-workers, and other departments as needed.ī. Assumes responsibility for establishing and maintaining effective communication, coordination and positive working relations with LCC team members and managementĪ. Be logged into phone queues and field customer calls if sales rep or primary wholesale customer service rep is unavailable.Ĥ. Provide back up support for Wholesale Customer Service.Ī. Once approved, send final file to the printer.ģ.
Pull customer file from MOM for all catalog mailings and send out to MO team for review. File claims with UPS for damages/late deliveries. Adhere to Fraud Prevention Policy & Procedures.į. Provide backup support for running the appropriate Mail Order reports on a daily/weekly/monthly basis, including the MO Report.Į. Provide backup support for order imports from the website into MOM.ĭ. Monitor customer inbox, respond and/or forward emails as appropriate.Ĭ. Place all orders directly in our website admin or in Mail Order Manager (MOM).ī.
#MAIL ORDER MANAGER MOM PROFESSIONAL#
Assist customers via the phone, email, and over live chat in a timely, friendly, and professional manner.
Provide high quality customer service for the Mail Order Department.Ī.
Send corporate samples to prospective clients and maintain samples budget.Ģ. Coordinate mailings with print vendor to both current and prospective clients. Analyze performance of customer segments and identify those to include in solicitations. Assist in creating corporate solicitation letters and other mail pieces. Work collaboratively with the Direct Marketing Manager to implement corporate advertising campaigns and manage the corporate expense budget. Communicate with the Design and Packaging teams to create custom logo orders. Maintain corporate sales log and analyze performance related to corporate sales goals. Communicate regularly and effectively with the shipping department to ensure corporate orders are printed accurately and that any questions regarding delivery methods, timing, and other shipping-related issues are addressed in a timely manner. Communicate regularly with the Accounting Department to ensure all orders are successfully processed and paid.į. Create corporate quotes, order imports & exports, and payment authorizations within Excel.Į. Take part in professional development opportunities as needed to keep current in the field.ĭ. Actively participate in networking events to grow corporate sales leads as well as table/showcase at conferences and other events. Make recommendations on discounts/incentives for individual customers.Ĭ. Service and maintain existing corporate customers and develop new sales through various outreach efforts. Grow corporate sales revenue while maintaining profitability goals. Develop yearly corporate sales goals and overall strategy to achieve them in collaboration with the Direct Marketing Manager.ī.
Responsible for prospecting, cultivating and soliciting customers who are buying for corporations, businesses or organizations.Ī. Ensure that customer service supports the vision, mission, values, and brand of Lake Champlain Chocolates.ġ. Provide administrative support to our sales team, as needed. They are responsible for growing our corporate sales program with a focus on the holiday gift giving season. The Mail Order Corporate Sales & Customer Service Representative is responsible for helping us to amaze our customers by providing timely, friendly, and professional customer service via phone, live chat and email.
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